سياسة الاسترجاع

Return and Exchange Policy: In case of a mistake on our part – God forbid – in preparing the perfumes such as leakage in the perfume or receiving a different perfume than ordered, we will bear the shipping costs and compensation and solve your problem as quickly as possible (within a week), it is a condition to notify us via the customer service WhatsApp number (00966542014030) about the problem within three days of receiving your order. If the customer wishes to return or exchange a specific perfume, the customer must contact us within three days of receiving the perfume. The return process through the shipping company takes (3 – 8 working days). The process of refunding the money from the moment the returned order arrives at our warehouses and the order's integrity is verified takes (2 – 5 days).